Lossing money at Capitec

Your service is very bad my uncle's account had been accessed *****ulently he went to Capitec branch and he was advised to go to the police station and make an affidavit and it's been 2 years and money keeps coming in and he can't use it. This is so annoying and with First National Bank you won't get such the issue gets resolved in no time. Capitec doesn't even care if you lay a complaint or post about them on social media they just don't value their clients and it's so Disappointing.