loss off business

Good day,

I am very disappointed in Capitec Tsakane Branch even though I do not bank there.

on Sunday I went with my girlfriend to link the bank to her new number, the lady assisted her advised her that the number is now linked and rudely told my girlfriend to go sort out the app at home. I was sitting on the seat so i saw the lady's facial expression.

Today is Tuesday, and the app is not working, this could've been fixed if the lady working for Capitec went through the app with my girlfriend when she asked.

Now we need to go back to the bank to fix this, we are very busy people and do not have time.

I am banking with Standard Bank and was considering changing to Capitec but now I'd rather not.