Loss of my R4800

On the 5th March 2026 l was buying matetial at Jabulani store in Qumbu as l normally do and send proof of payment via watsapp. When sending POP as usual they told me it is not their açcount number that l have used and the recipient it is Mr Ahmad and even the same account number they claimed to be theirs has the same recipient surname so l called Capitec to request reversal and also went to the branch. I was told they wiĺl call the client and after some days l went back and l was told that the client is unreachable so l must open a case and bring an affidavit with a case number so that they can forward it to their ***** department with which l did. My whole R4800 is gone bcoz they told me the same story today. Police at Karbega police station are always calling me to find out if there are no new news yet l am also waiting on them.