Loss of money for school fees due to *****

I have a bank account with Capitec and I just found out that due to ***** I have lost a lot of money. Everyday I try to save money to save enough to pay for school fees for my daughter. she is the first in my family to go to university and we are very proud but I will not be able to pay for her fees this semester because some of the money was withdrawn from my account due to *****. Capitec has said they will pay me back but I have to wait a long time for the money and if I could I would but I have to pay for my child to go to school. It might not be alot of money to the people at the bank but I try to save everyday because I don't have well paying job and I just want to pay for my child to go to school. I was hoping that since I have been a loyal customer at Capitec and they have proof that this is a case of ***** they would try to help me but they refuse. Honestly, this is so terrible because my child has to suffer. I wish Capitec could find away to help me because I really don't know what to do... God, willing I hoped they would.