Loss of Funds in Capitec account

My sister has had very bad service which is ***** related and lost R3000 on her bank account last month due some sim card encounter issue... her money in was transferred to another capitec account without her consent and till today the matter is awaiting some big short somewhere to open that case and make a decision if her family will eat tonight or not :-(

this is highly unacceptable and someone needs to do something with this urgently Mrs Claudia Bulu is a retail employee and now her kids are suffering because of this money lost. Its completely unfair she has to suffer while trusting the bank to safe keep her funds but still had to loose them like this. her number was *****ed shes using *** and *** ***** case Ref/branch:***/ ***2 must she suffer like this...i just had to do this for her because she cant do it for herself