TC
Thomas C
1 reviews | Active since Feb 2013
08 Feb 2019, 08:44
Loss of funds
I am getting no joy in trying to seek resolution to an issue i brought to Capitec' s attention almost a month ago. I have escalated the issue to the complaints management but they too like the client help desk hardly ever respond in time if at all. I am terribly shocked and angry at this great disservice especially since I strongly suspect my funds transferred from an FNB Account seem to be hanging somewhere on Capitec 's side. This is a super urgent matter which Capitec is not even paying much attention to even after getting the incident reference number (Incident# ********** 8).
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Replies (2)
Capitec Bank's replyOfficial
08 Feb 2019, 14:36I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply08 Feb 2019, 14:36
Official
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
TC
Thomas C's updateReviewer Update
08 Feb 2019, 15:39Thanks for the quick response, only if I got such from my your client care / inter bank / complaint management teams. One week is way too long though considering I have an incident number and already towards a month with this issue still unresolved with the branch teams failing to escalate the issue every time i went there!
TC
Thomas C's update08 Feb 2019, 15:39
Reviewer Update
Thanks for the quick response, only if I got such from my your client care / inter bank / complaint management teams. One week is way too long though considering I have an incident number and already towards a month with this issue still unresolved with the branch teams failing to escalate the issue every time i went there!