Losing trust, one transaction at a time

I used to love Capitec, I was the biggest advocate and cheerleader for their services.. That is until they started *****ing from me.

Small amounts it may be, but it is still MY money that they take for airtime purchases that are never received. If you're lucky they refund it many weeks later without even letting you know... otherwise, if they do say something to you, they let you know that the purchase was successful on their side and that you should take the matter up with the "service provider".. How very helpful.

Thank you for taking not only the airtime value of my money, but also your conveniently, recently increased fees for prepaid purchased. Please take some valuable notes from your competitors (which I now bank with), and refuse to complete transactions that you cannot guarantee will succeed, for your credibility's sake, if nothing else.