Loosing my money with no answers

Reference #: ***2

I made an immediate payment on 27 January. It is now 1 Feb, and I still don't know where my money is. I have called 7 times and have been told that there is no feedback...What the hell honestly. I don't need feedback, I need my money. I made an immediate payment for a reason, that is what the service is for, an urgent payment that needs to be made immediately. And I get my money lost, no feedback and been passed on to agents in the escalations department or missing funds department who don't call back, but instead send a lousy text saying NO FEEDBACK. Capitec lost my money, and need to replace it, it's as simple as that. What is wrong with this bank. Whine it comes to owing Capitec money, they debit your account even before your salary is in. But when it comes top replacing money that Capitec lost, I get this bull...I dont want feedback. I was told that my money would be back in my account by today, my debits are going off, this money was needed for a reason. I am tired of following up on this and I am tired of not getting any answers. I will never recommend banking with this bank. This is theft.

I expect a call from this team leader - see my reference number and you should know who it is. And I want a call immediately and I want my money immediately.