Looking down on poor people

Since when does green ID book not work? your employees should stop treating poor people with indignity. My sister after queuing after 3 hours, she was turned away that she must go make a smart card. We all know its Covid 19, home affairs has its challenges. her ticket number was 197, I am really ****ed my this, I myself and my family have capitec accounts, but the she was treated is really unfair. I challenge you to call her to come and open the account and she must not queue.