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Sharon M
1 reviews | Active since Aug 2020
17 Sept 2024, 12:18
Longest death claim in my life
Logge a claim with capitec under my funeral cover a week ago. Have been sent from pillar to post just to get a payout from them. Incident number *** has been in investigation since my claim. incident number *** has been logged since and will be assigned to an agent since I started the claim process. Speaking to consultants who keep promising feedback but none is given. Spoke to Thaphelo yesterday and Gordon today who both promised to give feedback but dololo!!!! Can someone, somewhere attend to this????
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Replies (3)
Capitec Bank's replyOfficial
17 Sept 2024, 14:09Good day Sharon
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Sept 2024, 14:09
Official
Good day Sharon
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Sharon M's updateReviewer Update
18 Sept 2024, 13:29Capitec is such a joke! Can you imagine a funeral claim taking this long? No one has a clue on what’s going on.
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Sharon M's update18 Sept 2024, 13:29
Reviewer Update
Capitec is such a joke! Can you imagine a funeral claim taking this long? No one has a clue on what’s going on.
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Sharon M's updateReviewer Update
18 Sept 2024, 13:30You call for an update from the complaints department dololo…. I’m so defeated at this point and will definitely cancel my cover. No thank you for bad service from consultant all the way to the top. No no no !!
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Sharon M's update18 Sept 2024, 13:30
Reviewer Update
You call for an update from the complaints department dololo…. I’m so defeated at this point and will definitely cancel my cover. No thank you for bad service from consultant all the way to the top. No no no !!