GB
George B

1 reviews | Active since May 2011

08 Nov 2016, 15:45

Long wait, bad service

<p>I went to apply for a credit card at the Capitec Branch in the Golden Acre. I first had to wait 30 minutes to be helped. Went through the whole process. All that needed to be done was to verify my employment. I waited another 20 minutes for them to get the correct number. I receive my work mails on my phone and could give them our HR deparment's number. They refused to take it from me. Eventually I just got up and left. I have been a Capitec client since 2007 and my credit rating is very good. Not an experience I am going to go through again. </p>

0
Replies (2)
Capitec Bank
Capitec Bank's reply09 Nov 2016, 09:17
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Nazli Kassim will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

GB
George B's update10 Nov 2016, 16:02
Reviewer Update

Thank you for doing your best to rectify the situation.