MM
Mathapelo M
1 reviews | Active since May 2019
24 Jan 2025, 00:31
Long Turnaround Time for Capitec Funeral Policy
I have had a funeral policy with Capitec Bank since 7 January 2021. I have unfortunately had to use the policy and Claim from Capitec with the passing of my brother. I logged my claim on 21/01/2025. Provided all the correct documents yet a day before the funeral we still have not received money. Isnt the whole point of a policy so that it can help with funeral expenses? How am I supposed to bury my brother if they are refusing to release funds?? Really not impressed. When taking up the policy, we were told that it pays out in 24 hours. Call center agents are friendly but they don't have enough information. This is a very stressful time and now we have to be worried about money when we have a policy.
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Replies (3)
Capitec Bank's replyOfficial
24 Jan 2025, 07:27Hi Mathapelo, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply24 Jan 2025, 07:27
Official
Hi Mathapelo, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
MM
Mathapelo M's updateReviewer Update
24 Jan 2025, 08:41Good day,
I spent the morning speaking to call center consultant and their manager, and the manager lacks compassion. I even suggested that they give me the amount they would if this was a natural death but it doesn't look like something that will be happening.
Please treat this with urgency, as we have a funeral tomorrow.
I spent the morning speaking to call center consultant and their manager, and the manager lacks compassion. I even suggested that they give me the amount they would if this was a natural death but it doesn't look like something that will be happening.
Please treat this with urgency, as we have a funeral tomorrow.
MM
Mathapelo M's update24 Jan 2025, 08:41
Reviewer Update
Good day,
I spent the morning speaking to call center consultant and their manager, and the manager lacks compassion. I even suggested that they give me the amount they would if this was a natural death but it doesn't look like something that will be happening.
Please treat this with urgency, as we have a funeral tomorrow.
I spent the morning speaking to call center consultant and their manager, and the manager lacks compassion. I even suggested that they give me the amount they would if this was a natural death but it doesn't look like something that will be happening.
Please treat this with urgency, as we have a funeral tomorrow.
MM
Mathapelo M's updateReviewer Update
24 Jan 2025, 11:49Good day,
I still have not had a representative call me back.
I still have not had a representative call me back.
MM
Mathapelo M's update24 Jan 2025, 11:49
Reviewer Update
Good day,
I still have not had a representative call me back.
I still have not had a representative call me back.