Long to reverse a failed transaction

<p>Capitec banks takes forever to reverse a failed card transaction. On the 26/10/2016 a purchase was made a a retail store before the card machine completed the transaction the card was pulled out. However the funds was removed from my account. The retail store indicated to me the the sale wasn't complete and assured me that the funds will return to me. I then proceed and swiped again. Again received a small of the transaction. I've been into the a branch to explain the situation that from the 26/10/2016 uptill yesterday that the failed transaction hasn't been returned to my account. The consultant made a call and was told a card dispute needs to be lodged and can take upto 14 days to be processed. Surely this isn't complicated situation it's straight forward the funds needs to be returned to me there's no need for a card dispute my statement Cleary shows the two identical transaction on the same day at the same store one still unprocessed the other one processed. What's so complicated I don't see. The one transaction is still unprocessed at the time posting this complaint. So now I have to wait 3 weeks before I can get the funds back. Just because you can't see what's in black and white.</p>