1 reviews | Active since Dec 2025
Long-Term Customer Treated Unfairly Funds Withheld Without Clear Explanation
Case ***9, I have been banking with Capitec since 2011 and have never had any issues until now. Last Thursday, Capitec blocked my account and withheld my funds 15k claiming they suspected *****ulent activity. This happened after I received my salary and transferred a certain amount to my Discovery Bank account, which they then flagged. It honestly feels as though I was expected to keep the funds in my Capitec account, despite the money being legitimate and part of my normal banking activity. As a result, I am unable to access my money and my debit orders are now in arrears.
I have contacted Capitec multiple times, visited the branch, and sent proof of payment to the ***** department, yet I have received no response or feedback from them. No one can give me a clear explanation or timeline for resolution. I am extremely disappointed with the lack of communication and support, especially after more than 13 years of banking with Capitec. Going forward, I will no longer be using Capitec and I caution others against using this bank for serious financial matters.. I’m very very disappointed at this!!!
After receiving communication from Capitec, I was informed that all parties involved in the alleged suspicious transaction would be blocked during the investigation. However, I later discovered that this was not the case. The individual whose account made payments into my bank account continues to operate as normal, while only my account was blocked.
It has now been over five days since my account was restricted. During this time, I have fully cooperated and submitted all requested proof of payment and supporting documentation, yet my funds remain withheld with no clear feedback or resolution timeline.
What makes this situation even more concerning is that Capitec also blocked another individual’s account — someone I regularly send money to every month after receiving my salary. Capitec claims this account is also linked to suspected *****ulent activity, despite the fact that the payment to this person was made on 1 December, and not at the time I initially received the funds under investigation.
This decision appears inconsistent and unfair, as routine, legitimate transactions are now being treated as suspicious without proper justification.
To make matters worse, this situation is happening just before Christmas. Because my funds are inaccessible, I am unable to buy groceries or prepare for the festive season. This has caused significant financial and emotional distress, especially considering that these are my legitimate funds, and all required proof has already been provided.
I am extremely disappointed with how Capitec has handled this matter. Blocking access to a customer’s funds for an extended period without transparent communication or urgency is unacceptable. I expect Capitec to urgently resolve this matter, release my funds, and provide a clear explanation for the actions taken.
After receiving communication from Capitec, I was informed that all parties involved in the alleged suspicious transaction would be blocked during the investigation. However, I later discovered that this was not the case. The individual whose account made payments into my bank account continues to operate as normal, while only my account was blocked.
It has now been over five days since my account was restricted. During this time, I have fully cooperated and submitted all requested proof of payment and supporting documentation, yet my funds remain withheld with no clear feedback or resolution timeline.
What makes this situation even more concerning is that Capitec also blocked another individual’s account — someone I regularly send money to every month after receiving my salary. Capitec claims this account is also linked to suspected *****ulent activity, despite the fact that the payment to this person was made on 1 December, and not at the time I initially received the funds under investigation.
This decision appears inconsistent and unfair, as routine, legitimate transactions are now being treated as suspicious without proper justification.
To make matters worse, this situation is happening just before Christmas. Because my funds are inaccessible, I am unable to buy groceries or prepare for the festive season. This has caused significant financial and emotional distress, especially considering that these are my legitimate funds, and all required proof has already been provided.
I am extremely disappointed with how Capitec has handled this matter. Blocking access to a customer’s funds for an extended period without transparent communication or urgency is unacceptable. I expect Capitec to urgently resolve this matter, release my funds, and provide a clear explanation for the actions taken.