FB
Fiona B
1 reviews | Active since Apr 2023
09 Dec 2025, 12:08
Long Standing unresolved Issues
Good Day
I truly do not know what it will take for Capitec to start taking me seriously. I have lost count of the number of complaints I have lodged this year, towards the same departments on the same issue. Capitec Collections - My credit report still reflects arrears and missed payment for Oct 2025. Even if this has been confirmed by you that there is not arrears.
2 Capitec Insurance - has yet to pay my installment has this come to an end? if it has some communication would have been appreciated.
Please could this be resolved? I do not wish to be lodging complaints every time. Regards Fiona
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
09 Dec 2025, 13:10Good day Fiona
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply09 Dec 2025, 13:10
Official
Good day Fiona
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
FB
Fiona B's updateReviewer Update
10 Dec 2025, 07:56I am still unhappy no one has contacted me.
And furthermore to this Capitec insurance has yet to pay my monthly payments on my access facility and credit card under my retrenchment status.
They could have atleast had the decency to communicate to me if the payment dates have changed or if they are no longer making payments/ installments.
Either way their communication sucks.
Overall my frustration with Capitec bank over the last few months have left me with unnecessary stress and anxiety.
And furthermore to this Capitec insurance has yet to pay my monthly payments on my access facility and credit card under my retrenchment status.
They could have atleast had the decency to communicate to me if the payment dates have changed or if they are no longer making payments/ installments.
Either way their communication sucks.
Overall my frustration with Capitec bank over the last few months have left me with unnecessary stress and anxiety.
FB
Fiona B's update10 Dec 2025, 07:56
Reviewer Update
I am still unhappy no one has contacted me.
And furthermore to this Capitec insurance has yet to pay my monthly payments on my access facility and credit card under my retrenchment status.
They could have atleast had the decency to communicate to me if the payment dates have changed or if they are no longer making payments/ installments.
Either way their communication sucks.
Overall my frustration with Capitec bank over the last few months have left me with unnecessary stress and anxiety.
And furthermore to this Capitec insurance has yet to pay my monthly payments on my access facility and credit card under my retrenchment status.
They could have atleast had the decency to communicate to me if the payment dates have changed or if they are no longer making payments/ installments.
Either way their communication sucks.
Overall my frustration with Capitec bank over the last few months have left me with unnecessary stress and anxiety.
FB
Fiona B's updateReviewer Update
10 Dec 2025, 21:03No response from Capitec,
When will my complaint be addressed?
When will my complaint be addressed?
FB
Fiona B's update10 Dec 2025, 21:03
Reviewer Update
No response from Capitec,
When will my complaint be addressed?
When will my complaint be addressed?
FB
Fiona B's updateReviewer Update
11 Dec 2025, 12:02It is terribly frustrating that no one from capitec has contacted me regardign this complaint.
FB
Fiona B's update11 Dec 2025, 12:02
Reviewer Update
It is terribly frustrating that no one from capitec has contacted me regardign this complaint.