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Ntsako C
1 reviews | Active since Apr 2020
28 Apr 2020, 12:32
Long queues at Capitec bank protea Glen
I don't understand why I have stand in queue for 4 hours just to reserve my money while I have a App that I can use at home, Capitec should increase the amount that one can reverse using. There is more than 500 people standing in queue in Protea Glen mall as we speak waiting to go inside the bank, I have high blood pressure i am not supposed to out here.
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Replies (2)
Capitec Bank's replyOfficial
28 Apr 2020, 14:24Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply28 Apr 2020, 14:24
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
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Ntsako C's updateReviewer Update
28 Apr 2020, 15:34AutomateI response wow what a business, I was cut from the line because the branch is closing now, so it means I have to come back tomorrow queue again to reverse the money.
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Ntsako C's update28 Apr 2020, 15:34
Reviewer Update
AutomateI response wow what a business, I was cut from the line because the branch is closing now, so it means I have to come back tomorrow queue again to reverse the money.