CS
Clinton S

1 reviews | Active since May 2017

17 Oct 2024, 12:21

Login issues with Capitec Bank application

Once again, the application has an update and I am unable to login.

This time, there is a black screen with the notation, "This screen is hidden to protect your personal information."

I am able to login into all of my other banking applications, except the Capitec Bank application.

I have never had an issue with the Capitec Bank application prior to August 2024. Since August 2024, I have login issues at least once a month.

I am seriously contemplating moving the funds in the Capitec account to an alternative bank and closing my Capitec account.

0
Replies (1)
Capitec Bank
Capitec Bank's reply17 Oct 2024, 14:15
Official
Good day Clinton, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.