Login issues with Capitec Bank application - 11 days no solution

On 20 Oct 2024 at 15:02 pm - I wrote Once again, the application has an update and I am unable to login. This time, there is a screen with the notation, "This screen is hidden to protect your personal information." Help

I received email responses from Capitec: Your Complaint has been escalated to a specialist team for further investigation. But have heard nothing since?!!

I cannot check my balances or transfer money etc. This is now unacceptable