Lodged a complain 2 weeks ago regarding the loan i took with capitec in 2016, and was told they will call me back.

I got retrenched in March 2017 then informed capitec towards end April and submitted all documents needed, i got a message saying there are documents missing that included the retrenchment cover letter. I then went and resubmitted the retrenchment cover letter at centurion mall capitec. I started making follow up which i was told it will take 3 months for them to approve. Im may i went again to make a follow-up at Soshanguve crossing capitec where i was told retrenchment cover letter needs to submitted,i went again to resubmit the document. I got an sms a the following week stating the claim was approved. Come October when my UIF money came through capitec deducted my money when i got to Hamanskraal capitec to inquire why my money was taken where else the claim was approved i was then told it has never been approved, as the retrenchment cover letter needs to submitted, i then went again and resubmitted the document. I was also informed that a complain was lodged on my behalf they will call me. I never received any call. Thats when i lodged a complain with hello peter 2 weeks later. I got a mail reply on the 19th October stating they acknowledged my posting and had referred a matter to Nicole Valentines whom will provide feedback within 5 working days, which i never did. Come the 2nd November my UIF money came through and capitec deducted the hole amount again without any arrangements, no call received, i went to Capitec Woodmead the same day where they callec loans department and was told Nicole will call me on friday the 3rd which she never did. I went back to capitec on the 6th yesterday where i was also promised that they will call me before end of business which i never got a call. So Capitec keeps makung promises and they never deliver and they keep taking my money as if im the one on fault. If someone did their job right i wouldn't be in debts now my credit score is poor cause of capitec which failed me several times. Im really disappointed. And now im left with no money cause of empty promises they make but good at taking ones money?