Locked account and refund.

Terrible experience I have a dispute with regards to charge back from my clients and some push payment. I have provided all required information( receipt, proof of payment and avidavit) but capitec has not refunded me. Their department is not responsive in refuning my money. The customer service call center is so poor as well they hang up during called or forward you go main menue. It take over 30min trying to contact someone only for them to hang up. I've never felt so helpless with a bank. I feel like my money is being ******.