Lockdown - lets delete your tax free with all the savings in it!!!!

For some or other strange and unknown reason, as soon as your tax free account reaches maturity, the account (or any other account) will be removed without an option to extend the fixed period. Six months ago I did flag capitec and requested that my account must not be removed and that the period must be extended. This means it is a problem that capitec is aware of. My daughter's savings account disappeared when the tax free reached the maturity date! I was informed that I need to go to a branch do to this. Due to the lockdown I could not go to a branch - and what happened midnight when my account reached the maturity date? Goodbye tax-free and all the money in it!!!!! Just gone!!! missing!!!! no option of extension of the maturity date!!!! Just gone!!!!!!