AS
Adrian S
1 reviews | Active since May 2023
24 May 2023, 14:04
Loans Criteria
My niece app**** for a personal to buy a car. She is a Capitec client. She was told all approved. Then 2 hours later still doing paperwork, "oops declined due to your employers credit record and or not on our approved employer list"!! We left the on premises office at the dealer, drove to the closest Nedbank(where she is also a client), and before I could order a cup of coffee, she phones me all excited "approved, cash in my account, more than I asked for, no need for the car invoice, and at a 7% lower rate than Capitec". 2 hours of car dealership paperwork and she drove out with her car! I advised her to withdraw her investment and close her Capitec account.
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Replies (2)
Capitec Bank's replyOfficial
24 May 2023, 14:24Good day Adrian
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply24 May 2023, 14:24
Official
Good day Adrian
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
AS
Adrian S's updateReviewer Update
07 Jun 2023, 12:04Capitec called, thank you! It was a courtesy call to confirm that Capitec indeed considers your employee's credit standing(how long is the business running, number of employees, hire and fire record etc), and your colleagues credit record when considering your loan application. When I asked her to confirm it means a( mainstream)bank employee who has a clear credit record, will be declined by Capitec because surely there must be other employees(of that bank) who default or have poor credit records will be declined, she could not answer me...
AS
Adrian S's update07 Jun 2023, 12:04
Reviewer Update
Capitec called, thank you! It was a courtesy call to confirm that Capitec indeed considers your employee's credit standing(how long is the business running, number of employees, hire and fire record etc), and your colleagues credit record when considering your loan application. When I asked her to confirm it means a( mainstream)bank employee who has a clear credit record, will be declined by Capitec because surely there must be other employees(of that bank) who default or have poor credit records will be declined, she could not answer me...