Loans

I app**** for a loan last week Friday, they said I will get the money after 24 hours as I am using a different bank, was supposed to get it on Monday but I did not get it, I went back to check with them and they said the money is paid and I asked if they can open for me a Capitec account and put the money on it but they said its impossible, so must I start repaying for the money that I have not received ? someone please assist me.