Loans

Hi, not really a complaint, just a bit dissapointed. I app**** online for a loan, and few days later I received an sms to take 3 months payslips, ID Book and proof of residence to the nearest branch. At the branch, they refused to accept my Rental Invoice which includes the address and water and lights account as my proof of residence. Sadly everything else is addressed to my P.O.Box and does not include my residential address on them. Nothing I can do about it I guess.