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Emelda T

1 reviews | Active since Aug 2019

28 Jun 2020, 20:40

Loan very increasing while I am not working

Good Day, kindly note that I have a personal loan with this bank from 2015 now is 2020 I have paid soo much money and I know very well I am a good client. Since 26th March until further notice I have not receiveng any income due to covid-19 my company (hotel) closed 26th March we don't know when we will reopen as we are being controlled by the pandemic, bank has given me 3 months payment relief and it was not my choice to pay the past 3 months. My big problem bank is busy increasing the loan monthly, I am home suffering without an income and food and I can't even go out there and look for another job as most of companies has shutdown due to this virus. Question bank is going to increase the loan until when? I have no income I am sitting at home, I want the outstanding amount kept unchanged until I go to return to work I don't know if the hotels are going to operate soon as we have been controlled by government and covid-19. Another Question can the loan insurance not cover the loss income during my unemployment time?? Please not that Covid-19 is not anyone'seen fault and I am not supposed to pay more than what I have already paid. I want bank to look at this matter because I am not going to pay this loan , it is not fair to increase the loan while I am not working, I know something better can be done.

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Replies (2)
Capitec Bank
Capitec Bank's reply29 Jun 2020, 13:01
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
ET
Emelda T's update12 Jul 2020, 12:53
Reviewer Update
I am not satisfied with the feedback I got today