Loan terms increase or increasing installments

Hi guys, I hope you can assist me. I writing to you with an angry mood, last month I got an email from capitec which was saying my loan term will increase from 24 to 25 months. when I called to enquire that, first they said it doesn't apply to me if I did not make any payment holiday arrangements. now when I log in to my Capitec app, there's 25 months loan repayment. I have called them they kept on transferring me back and forth with no assistance or clear answer as to why do I have to pay extra. I spoke to another lady who said this is because of the pandemic, but when I asked her, what does that has to do with me coz even during lockdown I was honouring my payments. she said its either they increase the terms or the installments of which i'm not happy about any of these options.

my main concern is that I called them when I first receive the email and they **** to me now this....

please help