PN
Paul N

1 reviews | Active since Mar 2017

29 Oct 2025, 09:08

Loan term extension without a consent

I'm very concerned by my term of loan which is extended by 8 months however on my contract I'm left with 3 months .My contract clearly indicate that my last term of payment is 15 January 2026, which 3 months from now but the app indicates 8 months which simply means I maybe overcharged on interest and I have never missed any installment payment or asked for a payment holiday .When I called I was told about credit life insurance that increased during Covid19 which has nothing to do with me .As the banks normally clients are assessed individual based on their own risk not in group. so I'm bitterly disappointed because it means one can be caught in perpetual payment because credit life insurance can keep on increasing the next on the last payment .If Capitec don't fix this I will cancel and transfer everything with them .

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Replies (1)
Capitec Bank
Capitec Bank's reply29 Oct 2025, 10:36
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.