Loan term extension is **********

Months later your branch consultants and call center agents are failing to help me understand how my loan term increased from 16 months to 19 months. All the say I credit insurance increased but cannot give me a breakdown in figures. I have a right to know. I want a breakdown from the beginning of my loan to the end so I can see how you came to a conclusion of extending my loan term.

I found my contract and signed an agreement with you. I now want to take this further as I did not agree to this loan term increased. I've logged this previously and nobody could explain me how capitec came to their figures.