Loan Statements on Request

<p>So since I have had a Capitec Loan, I have had to call in each and every time advising the agents that I would like to receive my statement on a quarterly basis, each and every time I was said that will happen and never did; now recently when I asked again, the story changed and I was now told that whenever I want or need a statement I would have to call in.</p> <p>What kind of **** is that, according to the Consumer's Act we are entitled to receive our statements the way we requested for it, not the way you feel like handing it to us; and I requested for it to be e-mailed to me on a quarterly basis, so what is the issue.</p> <p>Right now I am also struggling to receive a settlement letter sent to me, to see what and how the figure differs from last year January's as the amount of interest charged is so much and if my payments has not made a dent and is proven on this letter, then there is a serious problem.</p> <p>The rest of the service is fairly well, but these important facts can really get to a customer that has been with them for so long.</p> <p> </p>