1 reviews | Active since Jul 2016

26 Feb 2017, 09:59

****** Loan Sharks

<p>My fiance has a term loan with Capitec Bank, she has been paying her installment of R3100 every single month since 2014. She since lost her job in December 2016, and she is now unable to pay for the loan until she finds employment, however Capitec is not having none of that, they want her to pay. The amount owing is just under R19000, we tried making an arrangement but they do not want none of it, we are being called almost everyday and threatened legal action, they (Capitec) insist on putting the debit order through her other bank accounts and the debit order returns unpaid and accumulates charges, we have been to their branches and called their call centres countless number of times but nobody is listening or willing to help. Capitec Bank is a bunch of loan sharks, they will even snatch every single cent that comes into the account!! ****** loan sharks!!</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply27 Feb 2017, 09:26
Official

I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply01 Mar 2017, 14:20
Official

Hi Thinawanga

I refer to our telephone discussion today where we discussed your circumstances surrounding your loan account with us.

I regret to learn of the problems you’ve had with this matter as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience caused.


Adwena Williams
Complaint Officer
Capitec Bank