Loan settlement

<p>I took out a consolidation loan with FNB, and they settled my capitec loan directly. I emailed capitec to confirm this as I noticed the account had not been closed. The response was a simple "there is still an amount outstanding, please go to your nearest branch." this is incredibly unhelpful! No explanation, no outstanding balance or why? No information. I responded 2 days ago requesting more information as I cannot visit the branch with my current working hours - however, I have simply been ignored. Obtaining the loan was easily done online and via phone - now when settling it I have to struggle and beg for assistance!!!!! Not happy at all. </p>