Loan Settlement

I am trying to settle my loan but get no response from Capitec. I am currently in Europe and I can only pay with EFT. I want to settle my loan and I tried to load Capitec as a beneficiary but I get a error when I enter the account number. I need a alternative way.

I also need to know my settlement amount. Please urgently advise as I want to settle it ASAP.

My ID is ********** 042084

Thank you, Lizane