loan settled

I TOOK A LOAN WITH CAPITEC WHICH WAS SUPPOSED TO BE DEBITED ON MY ACCOUNT THEY NEVER DID THERE AFTER I WAS HANDED OVER TO ANTHONY RICHARDS $ ASSOCIATES AFTER MY EFFORTS OF TRYING SO MUCH TO GET DETAILS FROM THEM TO PAY MY LOAN THAT WAS AT CAPITEC BREE STREET , SHORTLY I WAS GIVEN A SETTLEMENT AMOUNT WHICH I PAID ON THE 16/02/2017 AND PAID ALL IN FULL . HOWEVER MY DETAILS STILL NOT UPDATED WHEN TO CAPITEC MORE THAN I CAN REMEMBER I WAS ASSISTED BY A LADY CALLED NTHABISENG WHICH SHE TRIED HER BEST WITH NO SUPPORT FROM THE BANK SHE WORKS FOR WHICH IS CAPITEC , MY ITC IS RUIN BECAUSE OF THIS EVEN NOW I STILL RECEIVE INFORMATION TO MAKE ARRANGEMENT BEFORE THEY HAND ME OVER AGAIN , QUICK QUESTION HOW MANY TIMES MUST I PAY FOR SOMETHING THAT I ALREADY PAID IN FULL WHY MUST I SUFFER BECAUSE OF THEIR INCOMPETENCY OF THEIR STAFF OR WHO EVER IS RESPONSIBLE FOR UPDATING OUR STUFF . NOW I JUST RECEIVED A CALL FROM ASANDA FROM FENWICK BOSHOFF FOR ME TO MAKE ARRANGEMENTS OF PAYMENT IF NOT IT WILL LEAD TO LEGAL ACTION BEING TAKEN AGAINST ME . REALLY YOU GUYS MUST BE KIDDING ME I REFUSE TO GO DOWN WITH YOUR INCOMPETENCY I WANT MY ITC UPDATED BY THE END OF THE WEEK ALSO I WANT THIS NONSENSE OF SMS BEING STOPPED CANCEL ANY INFORMATION YOU EVER HAD FOR ME ON YOUR SYSTEM AS I DON'T SEE MYSELF DOING ANY BUSINESS WITH YOU AGAIN