Loan rescheduling

Good day

I am seriously getting frustrated with your slow service received from your credit collection or centrak assessment team. Whom ever is suppose to reschedule my loan because of my salary decrease.

Nazly and Tarryn assured me it was escalated to the relevant department but still no one has made contact with me and on top of I am receiving sms such as this (Capitec: MRS PETERSEN, because you've still not paid your R6,482.66 arrears, you've been listed as a bad payer for the 3rd time. Call us now. ***).

I do not want someone from complaints management to contact me saying the matter has been escalated. I want results, else I will go to the ombudsman.

I am Contact Capitec bank since January 2020 about the rescheduling.

Kind regards

Stacey-lee Petersen