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Poppy M

1 reviews | Active since Jan 2016

28 Jun 2021, 09:20

Loan repayment balance increasing after payment instead of decreasing

My monthly loan repayment balance went up after I made payment instead of decrease. Can someone please tell me what is happening. When I call the line keeps breaking. I never missed any payment, this is very stressful

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Jun 2021, 09:23
Official
Good day Poppy

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank