LOAN QUERY , LOAN QUERY , LOAN QUERY....... DISSAPOINTED.

Item: Capitec Bank
Rating: 1
Author: phindi N

I've never in my life seen such incompetence from a bank, i took a loan and the load was repayed within 6 days, same day they charged interest of R360.00 FROM A ZERO BALANCE ACCOUNT AND NOBODY IS ABLE TO EXPLAIN HOW THE INTERESTS CAME ABOUT, in two days time, all the R360.00 was paid in full,, and still interests was charged,, nobody wants to contact me or solve this issue as i have mentioned to the staff that they are ***********,, I'm changing my bank and I'm glad i don't have anymore products with this bank.

Helpful (0)

Replies (3)

phindi N's updateReviewer Update

04 Dec 2023, 14:45

ALL I NEED IS FOR THE ACCOUN TO BE CLOSED, AND I WANT A PAID UP LETTER.

I KNOW NOBODY WILL RESPOND TO ME AND MY NEXT RESORT IS THE OMBUDSMAN

THANKS

phindi N's update04 Dec 2023, 14:45

Reviewer Update

ALL I NEED IS FOR THE ACCOUN TO BE CLOSED, AND I WANT A PAID UP LETTER.

I KNOW NOBODY WILL RESPOND TO ME AND MY NEXT RESORT IS THE OMBUDSMAN

THANKS

Capitec Bank's replyOfficial

04 Dec 2023, 15:05

Good day Phindi

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

Capitec Bank's reply04 Dec 2023, 15:05

Official

phindi N's updateReviewer Update

06 Dec 2023, 10:01

I WOULD LIKE TO THANK YOU FROM THE BOTTOM OF MY HEART FOR SOLVING THE PROBLEM.

#HAPPY CLIENT#

phindi N's update06 Dec 2023, 10:01

Reviewer Update

I WOULD LIKE TO THANK YOU FROM THE BOTTOM OF MY HEART FOR SOLVING THE PROBLEM.

#HAPPY CLIENT#