1 reviews | Active since Jan 2017

24 Jan 2017, 16:13

LOAN OVER CHARGED

<p>Hi my name is Nombullelo Tsala id no.( ********** 640080), i went to Capitec Bank in King William's Town to apply for a loan. My loan was approved and so forth the consultant that was assisting me asked me a question that when i want to paid up my debt i say 36 months.</p> <p> </p> <p>Recently went to Capitec Branch to check how much is my outstanding because i want to do a settlement, i was suprised to be told that i had an agreement with them that i will paid up my debt in 63 months according to my knowledge i said 36 months, their consultant has done the mistake because the monthly instalment i'm paying is R890.32 I went to several branches asking for assistance on this matter but hard luck they are saying i was suppose to come and complain before i used the money.</p> <p> </p> <p> Will you please assist me regarding this matter because when i was adding up that means i will be paying R56090.95 whereas i borrowed R25495.95 the difference is way too much for me i can't afford to pay money.</p> <p> </p> <p>I would like them to review my loan application and be assisted.</p> <p> </p> <p>Yours Faithfully</p> <p> </p> <p>Nombulelo Tsala</p> <p> ********** 893</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply24 Jan 2017, 16:27
Official

I acknowledge your posting, and have referred it to Robin Klein for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

's update01 Feb 2017, 15:24
Reviewer Update

Capitec is unwilling to assist me, i would like to findout there's any help that i can get to resolve this issue.