1 reviews | Active since Aug 2019
Loan insurance claim
After losing my job I phoned CAPITAC to make a insurance claim they then sent me an email with attachment forms to fill and other requirements.. this was on the 25th of July 2020.
On the 08th Of August I emailed back everything they asked for then I phoned on the 20th August to confirm if they received the email, the consultant didn't answer my question but rep**** by saying I should relax this process takes up to three months
On the 21th of September I made an email follow-up but no response till to date..the bank is still debiting the loan amount.
I would like the bank to do the right thing by settling the outstanding balance and refund the amount they have been debiting after i launched the loan insurance claim
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.Kind regards
Complaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.Kind regards
Complaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank