Loan Denied for unreasonable reason

I was denied a loan at Capitec Bank (my bank since they first opened) as I had missed payments on a loan with Direct Axis during the Lockdown level 5 (as they didn't grant me a payment break). The arrears was paid up in full and although my credit report shows I am up-to-date with all my accounts and my salary is more than enough to cover the loan I requested, it was still denied as the missed payments still show on my credit record and Direct Axis will not remove this information. The lady at the bank said there's nothing they can do - no plan can be made and they cannot assist me, absolutely disgusting service! I have had 2 previous loans with Capitec Bank over the years I have been with them and paid them up in full without a problem yet they are unable to assist me when I need them. Guess its time to switch to a bank that can make a plan - I have been offered loans at other companies but wanted to stick with my bank, after this terrible service I will be closing my account.