Loan Complaint

Good day,

I am extremely disappointing t the service that I have received when I called through to your Collections department. I called to query why my loan repayment amount was taken the day before the agreed date and not on the day. I spoke to an agent called Barbara.

She sounded agitated and annoyed, and even dropped the phone before I could say goodbye. All i wanted to know is that I currently do not have funds in my account, why would you debit a mere R 66.86 the day before the agreed date?

Please change this Capitec going forward you would rather debit on the Monday, if the 25th falls on a weekend. Not even my debit orders debit before.

I regret taking out a loan with you and will be moving my salary elsewhere after the loan has been repaid. I do not like feeling like a company is doing me a favour when I entrust them with my money.

Regards Lopang Mokae ********** 378