MC
Melanie C
1 reviews | Active since May 2020
06 May 2020, 13:58
Loan break query
It has now been week 2 for my query not being resolved. I have phone numerous times everytime exhausting my airtime just to be kept on putting through to the next person or holding on for the complaint management department. I still have no answer. My reference number i received only the second time I call is ***5
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Replies (2)
Capitec Bank's replyOfficial
06 May 2020, 14:37Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply06 May 2020, 14:37
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards
Capitec Bank
Best regards,
MC
Melanie C's updateReviewer Update
06 May 2020, 15:42Thank you for the response waiting feedback
MC
Melanie C's update06 May 2020, 15:42
Reviewer Update
Thank you for the response waiting feedback