Loan Blocked

Dear Sir/Madam,

Please kindly assist me.

The issue is since I have opened this account I have had nothing but problems and lies from the Capitec staff members and branch managers. About a month ago I was preapproved for a credit loan and when I had needed this loan I had gone into the branch whereby a consultant had assisted me, but only after telling me I had to get proof of residency I can apply. The following day I had returned which than the consultant had told me I needed a certified copy of my ID card and not the original ID card. The following day i had returned just to be told i need 3 months payslip. On the fourth day returning the consultant than only began to assist me with the loan application.

The consultant had said only the last month payslip was required but proceed with loan application. The consultant had incorrectly uploaded the wrong payslip. Further more a branch manager had than came to assist the consultant and myself and had started the loan application from the start again, and had also uploaded the incorrect payslip. I had bought this to there attention and they had ignored me. They proceeded with the application and the application had been blocked and declined. They did not explain to me why. But the loan facility had been blocked. They made me feel that I had committed ***** or had stole something from them.

I was not impressed after I had told them they have the incorrect month and incorrect payslip. The branch manager had apologized and suggested I return and start the application again the following month. Thus I had done and was immediately declined and the consultant had informed me I was blocked and should try again the following month.

I am highly disgusted as the consultant and branch manager had blocked me now can not even explain to me the reason nor answer me when will it be unblocked. I have no clarification on this matter or reason.

Can you kindly assist me to clear this matter and unblock this facility on my account.

Kind regards

Ms. Agnesha A de Caires.