Loan Balance

<p>I had/have a pesonal loan with Capitec. I called them +- two weeks ago to check what my final balance would be that would go off automatically on payday (end March). I was told faithfully that my balance was R1,359.80 and that would be the last.</p> <p> </p> <p>Complaint 1: Why did R1,448.62 go off instead of stipulated R1,359.80?</p> <p>Complaint 2: I then received an SMS today demanding I settle a balance of R1.21? Really for R1.21!!!</p> <p> </p> <p>I called Capitec to complain about the above.</p> <p> </p> <p>1) They cannot explain to me the difference on the automatic debit.</p> <p>2) I was charged R1.21 for late payment. Excuse me, WHAT?!!! They automatically take off the payment every month the moment my salary hits the account. How the EFF can I be in an arrear of R1.21.</p> <p> </p> <p>So I demand to speak to a manager whereby I am told sorry you need to phone the complaints line. Well Capitec heres my complaint. I will not waste my pay-as-you-go data on another call to Capitec!!</p>