Loan Application - No Repsonse! Bad Service....

I app**** for a personal loan through Capitec Bank last week Wednesday (4th of February) at the Balfour Park Branch. At first, I was really impressed with the friendly professional service. I provided all relevant documents, which were submitted. I also informed the consultant that should I be granted this loan, I will move all my accounts to Capitec as I was really happy with the fees and service. Now, I earn more than enough for the loan I app**** for, I am not in arrears with any of my accounts - and I have a good credit scoring (I checked myself). It's now almost a week later... and while I got one phone call explaining the delay, I sent through more documentation to motivate my loan...and since then...no feedback. ABSOLUTELY NOTHING! So I sit here and wait, and wait, and wait. I did not even receive a reply to the email I sent to the consultant at Capitec. What disgusting service. I'm really disappointed as I honestly thought Capitec as a good bank. I was mistaken obviously. Thanks for wasting my valuable time!!!