Loan Application - no feedback.

I app**** for a loan a week ago. Sent through all my documentation. Received an sms stating my documents have been received and verified. I then received a whatsapp to give my residential address and monthly expenses.

According to the message on the system they will keep you updated via sms of the progress. I have not yet received any feedback again. I phoned yesterday and according to the agent my application was escalated as they need to link my profile to my place of work.

This morning I message Capitec via Facebook Messenger, as I don't know what the status of my application is and I have not heard back from them.

First they ask my ID number - I give it to them and they state that the number I gave is for another person. I sent a picture of my ID showing that I am in deed who I say I am. They then said I changed the description of the e-mail and I need to send my documents again.

I stated that I did not changed the description and received an sms stating that my documents were received and verified. How is this possible that they don't know what is going on. They now said that the application can take up to 7 work days.

This is ridiculous, they never told me that when I placed a call, every time it is a different story, they couldn't get my ID number right when I gave it to them. It seems like they don't know what is going on.

I app**** with Capitec as I received excellent service in the past. I am seriously thinking of cancelling this application, this is the worst service ever.