LOAN APPLICATION - NO FEED BACK - NO ONE CAN HELP

I have put through an application for a personal loan and to date have had no feedback. I called Capitec more than 7 times today and every time i called, i was told that they are at the last stage of finalizing my application, however the system shows that an error had occurred. On my last call, which was about 15 minutes ago, I was then told I need to send them confirmation of my employment. How are documentation outstanding when I have sent through what was required, which was only my ID and 3 months pay slip and nobody actually calls you or gives you any feedback....I am on the verge of cancelling my application as well as changing who I bank with. Pathetic service...