NP
Neo P

1 reviews | Active since Aug 2016

26 Jun 2017, 10:43

Loan Application

<p>On the 19/06/2017 I app**** for a an online loan with Capitec Bank,on 20/06/2017 a consultant by the name of Noxolo Tutwana contacted me on my cellphone asking for my documents I.e my identification document and. Salary advice and she then promised to get back to me and to which she said I qualified for the loan but she hasn't contacted me back I have left countless messages for her on this number: ********** 789 she's hasn't to this day gotten back to me,this is very unprofessional from her and she tarnished the image and reputation Capitec stands for,i am deeply disappointed with this service, or la k of it</p>

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Replies (3)
Capitec Bank
Capitec Bank's reply26 Jun 2017, 10:55
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

NP
Neo P's update26 Jun 2017, 11:02
Reviewer Update

Thank you

Capitec Bank
Capitec Bank's reply28 Jun 2017, 10:56
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Pheliwe Baartman

Complaint Management

Capitec Bank

Best regards,