Loan application

I have never been so humiliated in my life, I was treated like a ******** yesterday just because my surname was not spelled correctly on my payslip, the consultant told me to take my papers and leave, No confirmation or validation was done . I had my 3 months bank statement and 3 months payslip at no point did I see the consultant compare the 2 , To validate the bank statement he could have checked my transactions but he insisted that the documents were **** , I asked for 2nd opinion and I was told to come back tomorrow . What difference would that make I thought to myself . I went to FNB and my loan was approved with no issues .