Loan Application

I decided to apply for a loan in person at the branch, as Capitec sent me an email that I do qualify for a loan of up to R500 000-00 so I felt that it would be a convenient time for me to apply for one to sort a couple of things out, as I never app**** for any loan with Capitec and been their client for over 5 years.

After providing all my documents and information to the consultant, Capitec then declined my loan application after having a fair credit score. The Capitec consultant then called me back to say that they would have to resubmit my application again only to find out that Capitec declined my application again without providing any reason.

When I queried this, it came out that the consultant submitted my first application incorrectly, as he was supposed to put me under "private sector" hence he called me back to submit a 2nd one which will now negatively impact my credit score for a mistake that the consultant made.

After the consultant called me back to redo my loan application for the 2nd time, I got declined AGAIN after having a fair credit score and when I provided all information correctly.

Long story short, I app**** for a loan with another major finance house where they approved me where my own bank refused and failed to do so.

I'm extremely frustrated and disappointed in the service I received from my own bank and trust that the mistake Capitec has made on their end, will be rectified on my credit score, otherwise, I will take further legal action.