Loan application

I app**** for a loan on Friday, I was told the only thing outstanding was confirmation of employment. When I followed up yesterday Monday 16/02/2015 I received the same answer. The banker told me that I would have an answer on Monday. I was also asked if they had all my documents, I gave that when I did the application all was there according to the banker. Today I followed up and I was told nothing can be done to escalate the matter I just have to wait. My mother was the one referring me to Capitec when I needed to open an account as she has had excellent service from them, therefore I did the same.<br> I am very disappointed. It seems that no one realy knows anything there.